(972)420-8450

IMPORT AUTO REPAIR SPECIALIST


           TOYOTA | LEXUS | SCION   HONDA | ACURA     NISSAN | INFINITI   SUBARU   VOLKSWAGEN | AUDI   MERCEDES BENZ   BMW | MINI   VOLVO   HYUNDAI | KIA


6 time Super Service Award winner from Angie's List™ 2011, 2013-2017

 

                                                   


So, you went to the dealer for a "free" factory recall or a "quick lube" place with a coupon for an oil change and what you actually get is a laundry list of repairs "needed" for your vehicle... Sound familiar?
 
My name is Brandon Young, owner and lead technician at Acute Auto Care in Lewisville Texas. Over the past 30 years in the auto repair industry, I have seen most all of the tricks that go on in our industry. Recently, we have noticed an upswing from reports from our customers. Most of these tricks can be avoided by an educated customer or getting a second opinion. Below are a few questions to ask before authorizing repairs or services to your vehicle.


1.   Do they use quality OEM parts? Some shops will charge you for quality OEM parts, but actually use cheap aftermarket parts.

2.    Do they advertise heavily? Heavy advertising usually means they are having difficulty keeping repeat customers and are continuously looking for new business.

3.    Are they reputable? What do the customer reviews indicate about the business? Are they BBB accredited, Angie's List certified, or recommended by Repair Pal or Yelp? What is their Google rating? Currently, a quick Google search will turn up either negative and or positive information about a particular business that can influence your decision. 

4.    Do they spend the extra time to explain your vehicle's problem and offer alternative solutions?  For instance, If your brake pads have 25% wear remaining, would they pressure the sale or recommend a re-inspection when the brakes are closer to the service limits?

5.    Do they offer extraordinarily cheap specials? Often times, these "specials" are just bait to get you into the shop to upsell you on repairs and services.

6.    What is the parts and labor warranty offered and will they honor that warranty if  a part or repair fails? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.  

7.   How long have they been in business?

8. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management’s commitment to training and education.

9. Is the shop and customer waiting area clean and well organized? Cleanliness and organization are signs of a well-run business.

10. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.

11. Do they specialize in particular makes of vehicles?

12. Do they stray from the factory recommended maintenance schedule or recommend services not in your owner's manual?


The all new Acute Auto Care VIP Program


Be sure and ask us about the new Service Connection Key!

Real-time vehicle health reports delivered right to your smart phone and to us.

https://www.youtube.com/watch?v=QU775I8sQbs






Specialized Auto Repair and Maintenance For Your Import Vehicle

Car Service

We provide quality auto repair for your car, truck, or SUV. From oil changes to major repairs, our technicians can handle all of your maintenance and auto repair needs. Thank you for making us your one stop shop! 

Repairs We Perform
Screwdriver and Wrench

Specialized automotive maintenance and repairs for Honda, Acura, Toyota, Lexus, Scion, Nissan, Infiniti, Subaru, BMW, Mini, Volkswagen, Audi, Mercedes Benz, Volvo, and Hyundai, Kia automobiles. 

Cars Serviced
Testimonials

We have proudly served Lewisville and the surrounding areas since 2003 and it is customers like you who keep our award-winning service in business. Our testimonials speak to our level of superior quality and service. 

Testimonials

Get your car the attention it needs to keep running by turning to the experts at Acute Auto Care.


Call (972) 420-8450


Better Business Bureau

Learn More

Drive on over to Acute Auto Care, in Lewisville, Texas, and let our technicians diagnose and repair your import car. It is our goal to provide great service and high-quality workmanship at a fair price. We accept all forms of payment, as well as most factory dealership coupons. Financing and loaner cars are available, too. We offer a shuttle around the area and 24-hour roadside assistance.

Our owner started out at 18 years of age working at dealerships and has been in the automotive industry his entire life. He decided to open our repair shop back in 2003 by starting from the ground up. Under his leadership, we've built a reputation for our attention to detail and unwavering integrity.

Learn More About Acute Auto Care


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RepairPal™ Page
Acute Auto Care Repair Pal Page

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Hours of Operation
Monday - Friday: 8:00 AM - 6:00 PM
(Overnight Key Drop Available For Your Convenience)

24/7 Towing Available
Pro-Tow™ (972) 219-7090
(When calling you have to mention Chris or Brandon in order for Pro-Tow to bill us for Tow)


Address
890 N. Mill St. Suite #110
Lewisville, Texas 75057